Frequently Asked Questions

Q: Who can open a SuffolkOTB Account?
Opening a SuffolkOTB account is easy, but you must meet these requirements:
  • You must be at least 18 years old;
  • Reside in a jurisdiction in which internet advance deposit wagering is allowed,
  • You must provide the following personal information: full legal name, principal residence address, telephone number, social security number and date of birth.
  • Terms and conditions apply. Please review our full Terms and Conditions for more information.
Q: Who can use my wagering account?
A: Only the customer account holder named on the account is permitted to use his/her SuffolkOTB wagering account.
Q: Where can I use my SuffolkOTB account to wager?
A: Your SuffolkOTB account provides the ultimate in convenience as it allows you to wager through SuffolkOTB from anywhere you have an internet connection.
Q: How do I access my wagering account?
A: The method of access you are using (online, at a Suffolk OTB facility or via telephone) determines how you access the service.
Channel Access
SuffolkOTB Enter your Username
Enter your Password
At a Suffolk OTB Facility A Suffolk OTB SuffolkOTB Customer Service Associate will assist you
Phone Please call Customer Care toll free at 631-853-1000 ext 1.
Q: What information do I need to have when I call SuffolkOTB Customer Care?
Please have your Account Number and PIN to verify your identity with the Customer Care Representative.
Q: What should I do if I forget my password or PIN?
A: Please call Customer Care at 631-853-1000 ext 1. You will need to provide some identifying information – including your secret word – in order for the Customer Care Representative to reset your password.
Q: How can I change my password or PIN?
A: Please call Customer Care at 631-853-1000 ext 1. You will need to provide some identifying information – including your secret word – in order for the Customer Care Representative to reset your password.
Q: Are my wagers recorded?
A: Yes, all Customer Care conversations are recorded and all betting transactions are electronically recorded and stored for a minimum of one year.
Q: When will my winning bets be credited to my account?
A: Payment on winning bets will be posted to the credit of the account holder as soon as the race is declared official, barring technical difficulties.
Q: How do I access wagering online?
A: From the SuffolkOTB website, click on “Wager Online” link in the main menu. You must first sign in with your Username and Password. This will open the main wagering screen.
Q: Can I cancel wagers I make online? If so, how?
A: Unless restricted by the host track, in MOST cases you can cancel a wager before post. For over the phone, you will need your account number and password, the race #, track and the bet details that you want to cancel. If by phone each wager is reviewed by the CSR to ensure that the player is not trying to manipulate any pools. If in question or if the wager is in excess of $ 500 for a Win, Place and Show wager or an Exotic wager in excess of $50 on a straight combination in accordance with the NYGC Cancellation Directive dated December 17, 1993, a supervisor is called in to review.If the cancel is online the player will need to be logged into their account and follow these procedures.
  1. Select “My Account”.
  2. Select the wager you would like to cancel by clicking on that transaction record.
  3. If the wager is eligible for cancellation, a “Cancel Wager” button will display. If the wager is ineligible, the button will not display.
  4. Select the “Cancel Wager” button.
  5. Select “Confirm” to confirm the cancellation request.
Win, Place and Show wagers that are in excess of $500 and all other exotic wagers that are in excess of $50 on a single combination cannot be cancelled online. These wagers can only be cancelled by calling toll free at 1-800-TEL-BETS and are supervisor reviewed in accordance with NYGC Cancellation Directive dated December 17,1993.
NOTE: Cancellations will not be available if the selected race is 30 MTP or less via any method.
Q: How can I deposit funds into my wagering account?
A: SuffolkOTB offers a number of convenient methods for funding your wagering account. Please refer to the chart below for more information.
Online Mail In Person Phone
Personal Check X X
Cashier’s Check X X
Money Order X X
Credit Card X X
Wire X
Cash X
Winning Ticket X
Voucher X
Please call Customer Care for help with wire transfers.
Q: Is there a fee for deposits?
A: 3rd party banking fees may apply, depending on the method of deposit you choose. SuffolkOTB reserves the right to adjust the fee schedule without prior notice.
Q: How soon are the funds I deposit available for wagering?
A: The time required for a deposit to clear depends on the method used to make the deposit. Please refer to the following chart for more information:
Deposit Method Hold Conditions Available for Wagering
Credit Card No hold Immediately
Personal Check Hold for up to 5 business days After hold period
Money Order No hold Immediately upon verification
Cashier’s Check No hold Immediately upon verification
Cash No hold Immediately
Winning Tote Ticket No hold Immediately
Cash Voucher No hold Immediately
Wire Transfer No hold Immediately upon verification

Q: Is there a minimum balance required?
A: No, SuffolkOTB does not require a minimum balance but your first deposit must be at least $10.
Q: What is the minimum initial deposit required?
A: $10
Q: Will I earn interest on my SuffolkOTB account?
A: No, the accounts are non-interest bearing.
Q: Where do I send my Mailed Deposits?
Please mail checks or money orders (made out to SuffolkOTB) with completed deposit slip to:
SuffolkOTB Customer Care 425 Oser Avenue, suite 2
Hauppauge, New York 11788
Q: How can I make a deposit using a credit or debit card?
A: Credit card deposits can be made securely through our online deposit service, and take just a few clicks
  1. Click here to begin the funding process. Please note you must be logged in to your account.
  2. Enter the amount you would like to deposit, and click “Enter Payment Details”. Please note there is a 3.5% fee for funding your account using this method. The total amount you will be charged will be displayed.
  3. Select your payment method. We currently accept credit and debit cards bearing the Visa or MasterCard logo.
  4. Enter your payment details, including your billing address, card number, expiration date, expiration date, and security code.
Funds will be made available as soon as authorization of the transaction clears.
Note: For deposits made through online processing there is a 3.5% fee assessed on the requested transfer amount.

Maximum daily credit card deposits is $1,000.

Q: How much can I deposit to my account using Credit and Debit Card transfers?
A: The minimum Credit/Debit Card transfer is $10. There's no limit to the number of transfers you can make. However, the maximum amount you can deposit is $1,000 in one calendar day, $3,000 in a rolling 7 day period and $5,000 in a rolling 30 day period.
Q: How can I withdraw money from my SuffolkOTB account?
A: You can withdraw funds from your account in person at any Suffolk OTB location or by submitting a written request. Please refer to the following chart for more information.
Method Form of Receipt Requirements
By Mail Check mailed to account holder via First Class Mail Signed withdrawal slip
By Fax Check mailed to account holder via First Class Mail Signed withdrawal slip
By Email Check mailed to account holder via First Class Mail Signed withdrawal slip
Q: How do I close a SuffolkOTB account?
A: Please submit a written request including your account number, name, signature and address to:
SuffolkOTB Customer Care
425 Oser Avenue, suite 2
Hauppauge, New York 11788
Any funds in the wagering account will be mailed in the form of a check to the account holder upon receipt of the written request.
Q: How do I view my account history?
A: View your account history – including transaction, wagering, balance, and end-of-year statements – any time online by logging into your SuffolkOTB account and selecting “My Account”. You can also request a written statement of activity by contacting SuffolkOTB Customer Care at 631-853-1000 ext 1.
Q: Can I watch video of the races?
A: Yes, SuffolkOTB displays live video and race replays.
Q: Are there any fees or other requirements to view race video or replays?
A: SuffolkOTB charges no fees to view race video and has no wagering requirements. As long as your account is in good standing, you can view video on SuffolkOTB. SuffolkOTB does reserve the right to adjust the fee schedule without notice.
SuffolkOTB Customer Care
425 Oser Avenue, suite 2
Hauppauge, New York 11788
[email protected]
Customer Care Number: 631-853-1000 ext 1and follow the instructions to access Customer Care or Technical Support
Customer Care Fax Number: 716-204-0553

Technical Support FAQs

Q: What are the system requirements to use SuffolkOTB?
A: This site is designed to work with Internet Explorer version 7 or greater,Firefox version 2.0, and Safari version 2.0.
Q: What is the optimal screen resolution?
A: 1024 by 768 or better.
Q: What security features does SuffolkOTB employ to ensure my information is safe?
A: is constructed with the latest technology to ensure the safety and privacy of your personal information.
SuffolkOTB is secured with SSL certificates issued by VeriSign. [link to verisign] All sensitive information entered on our site is encrypted using minimum 128-bit SSL encryption.
When you access your wagering account by logging in, all of your identifying credentials – such as account number, PIN, username and password – are transmitted securely using minimum 128-bit SSL encryption to our server with a session identifier number. Beyond login, the betting and information pages are presented outside of the Secure Sockets Layer (SSL), as the information displayed here is not considered sensitive and because this method makes the process more efficient.
When you place a bet, it is transmitted along with a session identifier. Our server then uses the session identifier to match your bets to your account information, which was previously transmitted securely using SSL encryption. The server does all of this – removed from visibility to the Internet and within the server side of the application – to protect sensitive account information.
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